YMCA

Project Scope:

  • Stakeholder Interviews​

  • Heuristic Evaluation​

  • User Survey​

  • User Interviews​

    • Took notes during user interviews and extracted key clips and quotes from video recordings

  • Presentation of Recommendations

    • Mocked up a new website design based on user feedback. Presented mockups to the client, explaining design choices as the correspond to previous pain points.

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Pandemic EBT Portal