Conducted discovery research for Indianapolis YMCA regarding users' interactions with their website; presented findings and mockups.

Designed P-EBT portal for Indiana's Department of Family Resources; users were able to determine their eligibility and apply for benefits.

• Worked within a scrum team to produce high-fidelity wireframes in cooperation with a product owner and developers.

• Presented several iterated prototypes to clients' and applied feedback.

Helped with the incorporation of an internal design system; reskinning and redesigning employee-facing applications. Conducted interviews and surveys for apps' improvement.

Participated in onsite discovery research for a client; interviewed users; created a high-fidelity prototype and presented to the client in hopes of winning a contract.